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Frequently Asked Questions

Browse our FAQ page for answers to everything you would like to know about what we do, what we charge, our process, and how everything works.

The subscription plan lasts for a minimum of 12 months and is month to month afterward. Cancel anytime after the 12 months have passed. If you cancel, you don’t keep the site (otherwise everyone would just do that and we’d be out of business!).

You would simply sign a new 12 month contract.
If you cancel before the 12 months, you will owe the full cost of what the site would normally cost ($3800) minus what amount you already have paid. We prioritize long term relationships with our clients and would prefer if clients share the same philosophy.
Every invoice comes with a 7 day grace period to be paid. If an invoice is not paid within 7 days, there will be a $25 late fee applied. If you’re on a subscription, and there are multiple monthly invoices that are overdue for months and late for months, we can cancel the contract and the client will be responsible for paying the full price of the site. We are very flexible and understanding of certain situations and often times offer assistance and help. But if there is no communication or replies to our messages, we have to take certain precautions to make sure we are paid for our time and effort in making the site and not being taken advantage of.
We send email invoices via Square that has a link to a secure page for adding payment info. Subscriptions are paid with a credit card or debt card and we accept all major credit cards. Lump sum projects are paid with ACH bank transfer to minimize processing fees. We do not accept checks or money orders.
The $100 per additional page fee is one time. Not recurring. So if you need 3 extra pages, that’s $300 and you’re done. Not $300 a month. That would be crazy!
When you sign a contract, either lump sum or subscription, if we cannot design something you are 100% happy with and no longer want to move forward, then we will refund whatever you paid to get started. If we do end up moving forward with building the site, there are no refunds after that point. From then on, refunds are at our discretion.
Each ‘Content Management System’ (CMS) is like a type of car – you wouldn’t try to buy a Toyota from a Porsche dealership. WordPress web design requires some specialization as well – and we’ve worked on WordPress websites for 10+ combined years now, learning the ins and outs of it while finding ways to be more efficient than our competitors. We want you to have a website you can make changes on yourself and get the most effective solution for a reasonable price. The fact that WordPress is considered ideal for SEO / getting more Google traffic doesn’t hurt either.

With subscriptions, once I am done with the 12 month minimum, do I continue paying after that?

Yes, subscriptions are indefinite. You keep paying every month after the 12 month minimum. It generally takes us 2-3 years to make what we would have made if we sold a lump sum site. So ideally, we would like to have clients last at least 5 years to make it worth the wait and financially viable. At that point, the website will be generating more than $175 a month in value for the client, so the site will essentially be paying for itself at that point and we hope our clients continue to see the value in the work we do to keep paying every month so we can continue to do what we do.
No, there is no buyout price to stop paying on the monthly package. As noted in the previous question, it takes 2-3 years including hosting fees to make what we would have made on a lump sum site. We have this rule because subscriptions really only work out financially if a client stays for 5+ years to be beneficial enough to wait that long for payment. It’s not feasible to be waiting 2 years or so for full payment on every site and then have to replace that monthly subscription. It’s much more beneficial to have just been paid in full up front from the start. We also rely on this monthly recurring income for consistent and reliable income so we don’t have to sell every month to pay the bills and we can spend more time working on our clients sites and spending time on their support calls and emails. Doing this allows us to be more hands on with our clients and provide a better service than any other agency. So if we had clients buying out of their subscriptions every month, we’d end up having to sell more and more to replace that income and the model begins to break down, and then so does our service.
Yes! We offer $50 a month subscription add on for unlimited edits and support. These are done with a 12 month minimum commitment as well. There is no turning it on and off every other month. Once you end it, and would like to get back on, you would sign another 12 month commitment.
The biggest difference is long term versus short term costs. On subscription, you’ll be paying more over time but it will be in small manageable and affordable monthly payments. The lump sum just gets it all out the way in the beginning and you save more money over the long run because you also paid for the design and development up front. So when deciding which package to choose, it all depends on cash flow and long term versus short term goals. If you don’t want to spend that much up front and value the service that comes with it, then the monthly is your best option. If you don’t want or need the monthly service packages, you can get it all out the way up front and save money over the long term.
Yes, you always own your domain. We never take hostages.

How long does the process take from start to finish?

We generally finish a website from start to finish within 2-4 weeks. It is all based on the scope of the project. Every website is different!
No, otherwise everyone would do that and we go out of business! However, if you cancel, you will keep your domain and assets.
Yes. We don’t take hostages. Even if we bought the domain for you, when you cancel your subscription with us we transfer the domain to you.
Each ‘Content Management System’ (CMS) is like a type of car – you wouldn’t try to buy a Toyota from a Porsche dealership. WordPress web design requires some specialization as well – and we’ve worked on WordPress websites for 10+ combined years now, learning the ins and outs of it while finding ways to be more efficient than our competitors. We want you to have a website you can make changes on yourself and get the most effective solution for a reasonable price. The fact that WordPress is considered ideal for SEO / getting more Google traffic doesn’t hurt either.
You send an email to info@metroweb.nyc and it will be received by us. I will directly respond promptly. We are a 24/7 around the clock agency!